Returns & Exchanges

Returns & exchanges

Wrong model or a fault — 7 days

If the case or protector doesn't fit the phone you ordered it for, or it has a manufacturing fault, tell us within 7 days of delivery and we'll exchange it.

Damaged on arrival

Open the parcel in front of the courier where you can. If something is broken or missing, message us with a photo within 7 days of delivery and we'll replace it.

Change of mind

We exchange items for a wrong model or a fault only. We can't take items back because you've changed your mind, so please check your model before you order.

What is not covered

Tempered glass that has already been applied, and damage from drops or misuse after delivery.

How to start an exchange

Email abuhurraira503@gmail.com with your order number and a photo of the item. Keep the item and its packaging until we reply.